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How to Find an AOL Profile; How to Find Someone With Their Old AOL Profile; Print this short article;. Instead, AOL email users must access AOL's billing account section, even when the email users aren't an aol and email Internet subscriber, then they must submit a questionnaire electronically, by mail or by fax requesting the account be closed. Once the password is reset, you may change it to whatever you would like for it being. You may have to clean from the Outlook Express "Inbox" so as to receive new emails.